Losses in the functionality of the articles, due to the limitations of conception thereof, are also excluded from the coverage of this warranty. The guarantee of the products is excluded if they have received, once delivered to the customer, with any deterioration due to external events, accidents, etc., or if they are damaged or due to misuse. The cost of shipping of the replaced product will be carried out by the Rocork. In the event of a manufacturing defect, the product will be fixed or replaced by an equal one. Under no circumstances will Rocorkyoga assume the costs of shipping the product to the customer. In the event that, after verification, the manufacturer determines that there is no manufacturing defect and that it is due to misuse, the product will be available to the customer for withdrawal, by a transport agency that determines shipment by the company.
FREEMAT HELP VERIFICATION
The shipping and transport costs of the defective product for verification will always be carried out by the buyer. Our customer service staff will indicate the postal address, where you must deliver the defective product, always in the original packaging, and with the total of its contents, including accessories, no scratches, no use, etc. Rocork will proceed to the replacement or refund of the amount paid according to the usual return criteria. Each mat is unique.Īll products offered by Rocork are subject to manufacturing warranties. There may be slight differences in colour between the images displayed on our website and the physical products, this may be due to the following reasons: images visualisation in the different existing tinted monitors, used by manufacturers for different stock replenishments. This is not considered to be a production defect and it doesn’t affect the mat performance and purpose in any way. Keep it softly rolled up loose and flat ready to practice, whenever possible. Especially from improper usage, like folding or bending the mat, sitting on it while it is rolled up, which should be avoided. Rarely, but unfortunately this can happen, due to the nature of this material. Natural cork can stretch a little and it can form small imperfections or air bubbles on the surface. We are artisans, means that we create small batch of cork mats are cut and glued by hand with water based free of solvents glue.
Items returned without prior authorisation or without passing inspection – may not be accepted, so please inform us first.Įach piece of cork bark is unique and comes directly from the tree, with different variations in shading. We are unable to accept returns for item that has been used, damaged, or is out of its original packaging. Customer will be responsible for the cost of returning goods to us. Returns accepted within 15 days and all items must be unpacked and in perfect condition in which they were received. Shall you wish to return any items please contact us as soon as possible.
FREEMAT HELP FREE
We are convinced you will be happy with our premium cork products and endeavour to produce all items free of imperfections. Recipient of the package is responsible for these charges and may need to to pay to the courier company directly in order to complete delivery. Customs clearance can also result delays in delivery which are outside of Rocorkyoga control.
*Varies by country, please check the import and postal rules for your country location. We are happy to offer shipping to outside of the EU to rest of the world, however, please note that duties and tax charges may be incurred with overseas handling* OUTSIDE EU - EUROPEAN UNION, INTERNATIONAL SHIPPING NOTE You can choose best suitable delivery option available at the check out step of your purchase. Shipping time to Spain & Portugal – 24/48h.ĮU,US,CA,UK and Rest of Europe and World – 72h/96h. Note : our shipping offer excludes some islands - please get in touch with us if you can't find your country or island on the shipping list, so we could look for any alternative options to deliver your mat to you! FREE Shipping on yoga mat orders to US, EU & CA.
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